Josef Nagele

What is the difference between coaxial cable and fiber optic cable?

Coaxial cable is pure copper or copper-coated wire surrounded by insulation with an aluminum covering used to transmit television, telephone and data signals. Fiber optic cable is also used to deliver the same types of signals but carry much wider bands of frequencies. It’s made of very thin, pliable tubes of glass or plastic.

Coaxial cable is pure copper or copper-coated wire surrounded by insulation with an aluminum covering used to transmit television, telephone and data signals. Fiber optic cable is also used to deliver the same types of signals but carry much wider bands of frequencies. It's made of very thin, pliable tubes of glass or plastic.

Premium channel reception problem?

Please try the following steps if you are having trouble receiving premium channels. Are you subscribing to the service? If not, please Contact Us to learn more about our Premium channels & packages. Did you just recently start subscribing to the service? It may take up to 30 minutes for you to receive the channel. If these steps did not resolve your problem, please Contact Us.

Please try the following steps if you are having trouble receiving premium channels. Are you subscribing to the service? If not, please Contact Us to learn more about our Premium channels & packages. Did you just recently start subscribing to the service? It may take up to 30 minutes for you to receive the channel. If these ...

Having problems receiving channels?

Are you not receiving channels above 13? Go into your TV’s main setup menu and make sure that it is in the Cable (CATV mode), not TV, Air or Antenna. Is your TV skipping channels? You may want to Auto-Program your TV. Go into the main menu of your TV and look for an option to ‘Auto-Tune’ or ‘Auto-Program’. If you are still having problems please Contact Us.

Are you not receiving channels above 13? Go into your TV's main setup menu and make sure that it is in the Cable (CATV mode), not TV, Air or Antenna. Is your TV skipping channels? You may want to Auto-Program your TV. Go into the main menu of your TV and look for an option ...

Are the prices shown here the actual prices I will be charged for the services I select?

Yes, please note that prices may vary per area and do not include taxes and fees. Installation fees may apply.

How do I find out which channels are included in the package and/or digital tier I want to purchase?

The channel lineup contains a list of channels that are offered by area. View your channel lineup.

Can I get digital services on all TVs in my home?

Yes, we can install a digital receiver on all of your TVs.

Can I reset the time on the Digital Receiver?

No, the receiver time is controlled by a central system.

How do I block channels I don’t want to receive?

Customers can block channels from their cable lineup by using the Parental Control feature available on most digital converter models leased from Mid-Hudson. It’s also possible that, depending on the model of television or VCR you have, you could program your own television equipment to block programming you prefer not to receive.

Customers can block channels from their cable lineup by using the Parental Control feature available on most digital converter models leased from Mid-Hudson. It's also possible that, depending on the model of television or VCR you have, you could program your own television equipment to block programming you prefer not to receive.

There is a red light showing on my Digital Receiver. What does it mean?

The red light does not indicate a problem. It simply indicates that you have a message from Mid-Hudson. You can access the message through the Interactive Program Guide and read and/or delete the message. Mid-Hudson will utilize this feature to advise you of any channel changes, specials, promotions, and how you can save money by bundling Mid-Hudson’s services. To view the message using the TV Guide:

Press Menu on your Universal Remote.

The red light does not indicate a problem. It simply indicates that you have a message from Mid-Hudson. You can access the message through the Interactive Program Guide and read and/or delete the message. Mid-Hudson will utilize this feature to advise you of any channel changes, specials, promotions, and how you can save money by ...

Why does the TV Guide flip bar read, “To Be Announced”?

If this occurs on a single program time slot, then there may have been no guide data available from the programmers. If this occurs on multiple channels, then there may have been a power interruption to the Set Top Box. Leave the box connected to power and the guide should fully update itself within approximately 45 minutes. If this does not refresh the box, please Contact Us.

If this occurs on a single program time slot, then there may have been no guide data available from the programmers. If this occurs on multiple channels, then there may have been a power interruption to the Set Top Box. Leave the box connected to power and the guide should fully update itself within approximately ...

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